Help Centre

Guides for running RoundTab day to day — menus, payments, and chit printing. If you cannot find what you need, contact us or email support@roundtab.com.

Add a product in its own category

Create a category, add a product, and make it visible on your menu.

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Benefits of order at table

Why venues use RoundTab for table ordering — efficiency, fewer errors, and a smoother guest experience.

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Categories, stations and ordering

Pause categories or close the Kitchen or Bar, understand which items customers can order, and reopen service.

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Chit Printer Setup

Connect a Star till printer, find its IP, enable CloudPRNT, and print kitchen and bar chits from live orders.

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Keeping Your Browser Up To Date

Keep your browser and operating system up to date to use RoundTab reliably and receive the security updates provided by their makers. If RoundTab looks broken o...

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Stripe payouts and application fees

Why your Stripe payout is less than the RoundTab total, and where fees appear in reports.

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Succeeded payments vs volume in Stripe

How Stripe’s Succeeded and Volume figures differ, and what usually explains a gap.

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Your first service with RoundTab

Check your menu, tables, payment choice and staff workflow before your first service.

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Still stuck?

These articles cover the common setup and payments questions. For a printer that will not come online, a payout that looks wrong, or anything account-specific, talk to a person — we are a small team and we read every message.

Contact form — the quickest way to reach us
Email support@roundtab.com
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